Total Quality Management
Welcome to DBC Total Quality Management Training
What is Total Quality Management (TQM)?
TQM is a long-term approach to success through customer satisfaction. It involves every employee in the organization and focuses on continuous improvement of processes, products, and services. TQM helps reduce mistakes, waste, and costs, while improving quality, teamwork, and customer satisfaction.
Why is TQM Important?
- Ensures high-quality products and services
- Builds customer trust and loyalty
- Reduces costs caused by errors and rework
- Improves processes and employee involvement
- Helps the organization stay competitive in the global market
Key Elements of TQM
- Customer Focus – Quality starts and ends with the customer.
- Employee Involvement – Everyone participates in improving quality.
- Process Approach – Focus on how work is done, not just results.
- Continuous Improvement – Always look for ways to do better.
- Leadership Commitment – Managers set the example and lead change.
- Data-Driven Decisions – Use facts and data to guide improvements.
- Strong Communication – Clear, open communication at all levels.
Role of Management in TQM
Leaders play a key role in making TQM successful. They must:
- Set clear goals and expectations
- Support training and development
- Encourage teamwork and open communication
- Monitor progress and reward success
- Drive a culture of quality across the organization
Why TQM Fails in Some Organizations
- Lack of top management support
- Poor communication
- Not enough employee training
- Resistance to change
- Short-term focus instead of long-term improvement
How to Make TQM Work
- Get leadership actively involved
- Provide proper training for all employees
- Set realistic goals and measure progress
- Celebrate small wins and improvements
- Keep improving—never stop learning
Understanding Quality Costs (COPQ)
Cost of Poor Quality (COPQ) includes:
- Rework and repairs
- Waste and defects
- Customer complaints and warranty costs
- Lost business and reputation damage
TQM helps reduce these costs significantly.
Process Management & Continuous Improvement
We’ll explore:
- PDCA (Plan-Do-Check-Act) cycle
- Lean methods to remove waste
- Six Sigma to reduce errors
- Kaizen for small daily improvements
- Change Management for successful transformation
Understanding ISO Standards
Trainees will be introduced to key international standards, including:
- ISO 9001:2015 – Quality Management
- IATF 16949:2016 – Automotive Quality
- ISO 14001:2015 – Environmental Management
You’ll learn how these standards support global competitiveness.
Quality Tools You’ll Learn
- Cause-and-effect diagrams
- Flowcharts
- Check sheets
- Control charts
- Histograms
- Pareto analysis
- Scatter diagrams
These tools help solve problems, improve quality, and support teamwork.
Benefits of TQM for You and Your Organization
- Fewer mistakes and rework
- Lower costs and waste
- Better customer satisfaction
- Higher efficiency and profits
- Improved teamwork and communication
- Stronger market position
- More job security and satisfaction
Why You Should Join This Training Programs
By attending this training, you will:
- Improve your problem-solving and teamwork skills
- Learn practical tools to improve quality
- Understand how to reduce waste and save money
- Gain knowledge of global quality standards
- Boost your career opportunities in quality and management
- Be ready to lead or support TQM in your organization
Who Should Attend?
- Anyone wants to learn about problem-solving and improvement measures
- Anyone interested in learning TQM tools and methods
- Aspiring managers and team leaders
- Quality officers and engineers
- Production and logistics staff
- Technicians and supervisors
- Anyone involved in process improvement
