Total Quality Management (TQM)

250 $

Who needs to attend:

Managing executives- both senior, middle and lower levels (top management), Plant managers, Quality managers, Quality professionals, Quality auditors, TQM specialist, Quality control leaders, Quality inspectors, Quality supervisors, Production leaders, logistics sections, Warehouse & Storehouse section.


Modules for Total Quality Management TQM

  1. Introduction to Total Quality Management TQM

Chapter One

  1. Dimensions of Quality
  2. Culture of Quality
  3. What is Total Quality?
  4. Why we need Quality
  5. What are the different views of quality ideology
  6. History of Quality: General overview details

 Chapter Two

  1. Total Quality Management definition
  2. Some basic tenets of the TQM approach
  3. Why Total Quality Management approach
  4. Four components of TQM in an organization
  5. Eight elements of TQM in an organization
  6. How to develop TQM in an organization

Chapter Three

  1. The Role of Management (Senior and other top organizational managers) in TQM
  2. The TQM process
  3. Necessary steps to carry out the input-output process for TQM in an organization.
  4. Total Quality Management TQM Pyramid

Chapter Four

  1. The Received wisdom on TQM
  2. The introduction of TQM
  3. The systemic approach to TQM
  4. The framework for the introduction of TQM
  5. The levels of Total Quality Management TQM

Chapter Five

  1. The sustaining TQM
  2. The Business context of TQM
  3. The Traditional Management Vs Total Quality Management TQM
  4. Why Total Quality Management system fails in organizations((reasons for the failure of TQM).
  5. How TQM can work out or can be improved in general (remedies for improvement)

Chapter Six

  1. How TQM can work out in an organization(top management recommendations)
  2. Quality costing principles
  3. Seven quality tools applicable in TQM to solve the vast majority of quality problems in an organization
  4. Other technical quality tools (eight) to solve quality problems in an organization

Benefits of the Total Quality Management training materials to the clients:

  • Strengthened competitive position.
  • Adaptability to changing or emerging market conditions and to environmental and other government regulations.
  • Higher productivity.
  • Enhanced market image.
  • Elimination of defects and waste.
  • Reduced costs and better cost management Higher profitability.
  • Improved customer focus and satisfaction.
  • Increased customer loyalty and retention.
  • Increased job security.
  • Improved employee morale.
  • Enhanced shareholder and stakeholder Value Improved and innovative processes.

Other benefits: Our  TQM training module will help the clients to adopt a high-quality management system that is necessary or needed to move the organization quality system approach forward etc not only that,  it helps the clients to increase their productivity and it benefits their quality of the products they offer to customers and clients and finally increases their customer service and satisfaction.


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