There are times when training alone is not enough. our management consulting services in total quality management (TQM), project management systems, change management systems, risk management systems, human resource management (HRM), business strategy, marketing strategy, financial management, and innovation management with special focus on the customer to solve complex issues that affect their business, assist the customer to achieve growth and expansion, to carry out improvement measures and lead to customer satisfaction and loyalty in this competitive world.
We have designed three strategic focus that will have a positive impact on the clients during the investigation to solve complex issues that affect their business, etc
Problem analysis: Problem analysis as a technique will be used to examine all the factors and elements that hinder our client’s entity from achieving its objectives. The purpose of problem analysis is to reduce these constraints to the core problems so that they may be understood and resolved at the root cause. There are numerous techniques which supplement the process of problem analysis, including Kepner-Tregoe, root-cause analysis, and variance analysis.
The purpose of problem analysis is to identify problems and to test and validate probable causes for these problems.
The benefit of problem analysis is that it provides a structured approach for identifying problems and their root causes to ensure that attention is focused upon the real issues
Improvement measures: Measurement is a critical part of testing and implementing changes; measures tell a team whether the changes they are making actually lead to improvement or not. In improvement work, our team will use different forms of improvement measures to tackle the problems affecting our clients business from striving etc. Plot data for these measures over time using a run chart, a simple and effective way to determine whether the changes we are making are leading to improvement. The quotation by H.James Harrington support this fact: ’’Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it’’
Customer satisfaction enhancement: Customer satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer Surveys among others as a measure for improvement will be adopted on the line etc and it must always have a distinct goal. And must show the following factors below for improvement in order to increase customer satisfaction during the cause of our investigation and findings at our client’s domain etc