1. TQM: An Overview:

INTRODUCTION

  • What is Quality?.
  • Why is Quality Important?.
  • The Evolution of Quality Management.
  • The Key Elements of TQM.
  • Summary: Developing TQM.
  1. THE ROLE OF MANAGEMENT IN TQM:

INTRODUCTION

  • The Need for Senior Managers to Get Involved in TQM.
  • What Senior Managers Need to Know about TQM.
  • What Senior Managers Need to Do about TQM.
  • The Role of Middle Managers about TQM
  • The Role of Line Managers about TQM
  1. THE RECEIVED WISDOM ON TQM:

INTRODUCTION

  • Deming, Feigenbaum ,Juran etc
  • Other quality leaders and there approaches

Are the Approaches of these Gurus Different?

  • Ishikawa,Shingo,Taguchi, Imai, Crosby, Deming etc
  • Japanese Style of Total Quality, Quality Cycle
  1. THE INTRODUCTION OF TQM:

INTRODUCTION.

  • Awareness creation, Change and Continuous Improvement.
  • Forces for Change: Barriers, Resistance types, Reason for resistance etc
  • How Do Companies Get Started with TQM?.
  • Several Approaches to TQM implementation.
  1. A FRAMEWORK FOR THE INTRODUCTION OF TOTAL QUALITY MANAGEMENT TQM:

INTRODUCTION

  • Systems and Techniques.
  • Measurement and Feedback.
  • Changing the Culture.
  • Use of the Framework.
  1. LEVELS OF TOTAL QUALITY MANAGEMENT TQM

INTRODUCTION

  • Level 1: Uncommitted
  • Level 2: Drifters
  • Level 3: Tool-pushers
  • Level 4: Improvers
  • Level 5: Award winners
  • Level 6: World class

7. SUSTAINING TQM:

INTRODUCTION.

TQM Sustaining Audit Tool: Development and Methodology.

  • Category 1 Internal/External Environment.
  • Category 2 Management Style.
  • Category 3 Policies
  • Category 4 Organization Structure.
  • Category 5 Process of Change.

PART TWO : THE BUSINESS CONTEXT OF TQM:

INTRODUCTION

  • Definitions: Policy Deployment.
  • What is Policy Deployment?.
  • What Policy Deployment is Not.
  • The Policy Deployment Process.
  • A Check Reflect Improve Scrutinize Pass (CRISP) Approach to Policy Deployment.

Modules for Total Quality management TQM